Free changes with notice
You may cancel or reschedule without charge at least 24 hours before the scheduled session.
Late cancellations and missed sessions
Cancellations made less than 24 hours before a session, and missed sessions, are proposed to be non-refundable because that reserved time may be difficult to offer to another client. This term requires approval before commercial launch.
If we need to cancel
If Hearlune cancels or cannot provide the session, you may choose a full refund or a new time without charge.
Technical difficulty
If a substantial service-side technical problem prevents the conversation, we will offer a reasonable reschedule or refund. Client-side connectivity issues will be handled fairly based on the circumstances.
How to request a change
The final confirmation email will include a secure cancellation/rescheduling method and a support contact. Refunds will be returned to the original payment method; bank processing time may vary.